Shipping policy

Shipping Policy

At Front Steps, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on shipping rates, delivery times, and more.

Processing Time:

  • All orders are processed within 1-3 business days. Please note that this processing time does not include shipping time.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you in case of any significant delay.

Shipping Carrier:

  • We ship all orders via USPS (United States Postal Service). You will receive tracking information once your order has shipped.

Shipping Rates and Delivery Times:

  • We offer free shipping on all U.S. orders over $125.
  • For orders under $125, shipping charges will be calculated and displayed at checkout.
  • Economy shipping (U.S. Mainland): USPS standard shipping typically takes 5-8 business days after processing.
  • Standard "Priority" shipping (U.S. Mainland): USPS standard shipping typically takes 3-4 business days after processing.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with USPS tracking information to monitor the progress of your shipment.

Shipping Restrictions:

  • We currently offer shipping to the U.S. mainland.
  • We do not ship to P.O. boxes or APO/FPO addresses at this time.

Customs, Duties, and Taxes:

  • Front Steps is not responsible for any customs duties or taxes applied to shipments to Canada. These charges are the responsibility of the customer and will vary based on the destination country's regulations.

Incorrect Shipping Information:

  • Please ensure that your shipping information is correct. If you enter an incorrect address, contact us immediately. We will do our best to update your address if the order has not yet been processed.
  • Once an order is shipped and tracking is produced, the shipping information cannot be changed. If an incorrect address results in a lost or undeliverable package, Front Steps is not responsible for replacement or refund on those orders.

Questions or Concerns: